How your order reaches you, and what to do if something is not right.
You send your order on the website. We check the items and the price, then agree the delivery and the payment with you. You do not pay online.
When you order we ask for your delivery address, county and zip code. We confirm the delivery options, the timing and the cost with you before the order is final.
Delivery for wholesale orders, such as coffee for cafes and offices, is agreed with you when we confirm the order.
If an item arrives damaged, or is not what you ordered, please contact us as soon as you can and tell us your order details. We will look at it with you and put it right.
The quickest way is WhatsApp or email, using the details below.
Last updated: 9 October 2026
